Refund and Returns Policy

Return & Refund Policy

Effective Date: July 2025

At UGREEN Bangladesh, customer satisfaction is our top priority. We want you to be fully satisfied with your purchase. If you’re not happy with a product, we’re here to help.

1. Return Eligibility

You can request a return if:

The item is defective, damaged, or wrong upon delivery.
The return request is made within 3 days of receiving the product.
The product is unused, in original packaging, and includes all accessories/manuals.

2. Non-Returnable Items

The following products are not eligible for return:

Items without original packaging or invoice
Damaged items caused by customer misuse
Discounted or clearance items (unless defective)

3. How to Request a Return

Please follow these steps:

Contact our support team via phone, email, or Messenger.
Provide order number, reason for return, and a photo of the item (if damaged).
Our team will review and confirm the return eligibility.

4. Refund Policy

Once your return is approved and received, we will process your refund within 5-7 working days.
Refunds are issued via the original payment method (bKash, Nagad, or Bank Transfer).
Cash on Delivery orders are refunded via bKash or Nagad only.

5. Exchange Option

If you prefer, you may choose to exchange the product instead of getting a refund (subject to stock availability).

6. Delivery Cost for Returns

If the return is due to our error (wrong or defective item), we will bear the delivery cost.
If returned for any other reason (e.g. change of mind), the customer will bear the return shipping cost.